Questions & answers

We have gathered our most frequently asked questions below. Should there be a question you didn´t find an answer to, please contact us.

General Information

How does EveryPay work?

EveryPay is a simple credit card payment collection service for online merchants. EveryPay payment page reduces merchant payment processing risks and PCI DSS certification costs by handling credit card data and payment processing on behalf of the merchant.

The process of collecting a payment is displayed on the diagram below:

diagram

The steps in the payment collection are as follows:

  1. Payment initiation data is submitted from the merchant’s shopping cart to EveryPay Payment Page
  2. EveryPay Payment Page is a payment form where customer enters credit card data
  3. An automatic callback notification with the payment status and details is sent to the merchant website while EveryPay processes the payment
  4. Customer is being redirected to the merchant’s landing page with the payment completion status
What is the application process like?

The application process is very easy and free of charge for the merchant. The merchant simply has to express interest in using EveryPay for its payments and we will send you the application form.

We encourage you to get in touch with our customer service team who will support you during the process.

How long will it take to set up payments with EveryPay?

Once you have submitted your application, the average on-boarding time is up to 7 days. However it depends on your business model and how complicated or risky it is.

What is included in the price?

We want to offer flexible pricing model for all size of merchants. Because we are a full service, the price already includes merchant bank account fees as well as Visa and MasterCard interchange fees. The only things not included are chargebacks (when a customer questions the transaction) and refunds.

*pricing is subject to risk checks and higher fees may apply to risky business models

Is there a minimum transaction volume?

No, there is no minimum volume.

How does the integration with the website work?

EveryPay integration with your e-commerce platform is described under the Integration Documentation. There you can find all the technical details regarding integration, code examples and plugins.

When starting integration please contact our technical support team at support@every-pay.com or (+372) 660 9073. We’ll create a test account for you and send you the security keys.

You can read more about the big picture and how EveryPay fits in your shopping process here.

What requirements does my website need to fill?
  • Contact details: your company contact details and support details have to be easily found on your e-commerce website
  • Complete product descriptions: the goods and services sold on the site have to have detailed descriptions about features and info about currencies in which payments are accepted
  • Information about delivery- and lead times: your website has to have a complete description of what is the expected delivery time for the goods/services
  • Returns policy: a description of how the returns need to be made, time frame and address where the returned goods need to be shipped to
  • T&C: the buyer has to agree to the terms and conditions of buying and returning the goods on the website
What kind of browsers and devices does EveryPay payment page support?

EveryPay hosted payment page supports the most recent versions of all major browsers (Chrome, Firefox, Internet Explorer, Safari) as well as mobile platforms for different operation systems.

Payouts and Payments

Which countries do you support?

We are currently available for merchants registered in European Economoc Area (EEA). Nevertheless, drop us a line and we will get back to you when the service is available for merchants in your country.

Can customers located in other countries pay on my website?

Sure, it doesn’t matter which country issued the card used on your website. However, for security reasons, you can blacklist some countries or IP addresses that are associated with fraudulent transactions.

Which card types are accepted?

We support VISA and MasterCard Credit and Debit cards. Maestro and Visa Electron cards are not supported.

If the payment with one of the above mentioned cards fails then please ask your customer to check whether the

  • card is valid for e-commerce transactions
  • card is enrolled for 3DS transactions

The payment can be rejected by issuer also due to following reasons:

  • Insufficient funds or exceeded limit on card
  • Cardholder entered wrong 3DS password
  • Cardholder entered wrong CVC or expiry date
  • Card is expired
Can I display different languages on the payment page?

The answer is yes, here is a list of supported languages by EveryPay.

Which currencies can I accept?

We support the payments with the following currencies

  • EUR
  • USD
  • GBP
  • SEK
  • NOK
  • DKK
  • CAD
  • CHF

 

How quickly will I receive the money on my business bank account?

EveryPay internet card payment service, in collaboration with LHV Pank, gives you by far the fastest exchange of money between the buyer and you – the funds of card transactions will be in your account the next day and all that 365 days a year. Read more here.

How do I track payments performed on my website?

We’ve created a Merchant Portal for you to monitor and administrate all your payments. See more information from Help.

How do I know when a payment fails or not?

All payments along with their statuses and response codes are accessible via Merchant Portal.

What are chargebacks?

Your customer can issue a chargeback to get back the money when they question the charge. A chargeback can happen due to several reasons:

  1. The transaction was fraudulent
  2. The goods/services haven’t been received
  3. Your customer doesn’t recognise or remember the transaction on their card statement (perhaps because the domain name differs from your payment descriptor)
  4. The request was submitted twice (e.g. through refreshing the browser)

Even when you do receive a chargeback, you may be still able to resolve it without losing the sale. Simply provide us with additional information about the transaction to help to remedy the chargeback.

What is the fee for processing a chargeback claim?

The fee for processing a chargeback starts from €10.

Security and Risk

What is 3-D Secure and why do I need it?

3-D Secure (Verified by Visa and MasterCard SecureCode) is designed to make online shopping safer. At the time of purchase, the cardholder is redirected to the issuing bank’s website to be authenticated (usually by entering a password). The benefit for merchants is that in case of a fraudulent transaction, the liability shifts from the merchant to the issuing bank.

EveryPay supports 3DS payments. We do the necessary enrollment for merchants with the cardschemes for accepting 3DS transactions and you don’t need to worry about the registration process.

What fraud prevention measures do you offer?

To avoid fraudulent transactions, the merchant can set certain payment restrictions in our self-service environment. Our customer service will advise you on the limits best suitable for your type of business. For example, you can restrict payment volumes for certain customers, ban certain countries or IP addresses or cancel payments made outside of Europe.

What is PCI DSS?

Payment Card Industry Data Security Standard is the requirement needed to accept payments online. With EveryPay you don’t have to worry about that, as your website won’t touch the sensitive card details making compliance easy for you; you just need to fill out a simple Self-Assessement Questionnaire. Read more about PCI here.

Get started by requesting a personal quote for your business.